Colombian people Essay Example for Free

Colombian people Essay 2. List what is said about the British / Germans / Americans. British ?Bad food ?Not to easy going ?Pompous ?Arrogants ?Humorless Germans ?Stricts ?Punctuals ?Serious ?Precise ?Hardworkers Americans ?Loud ?Easygoing ?Ignorants ?Confidence 3. THEN MAKE A List of the adjectives / actions you think do stereotype the people from your country of origin. Colombians ?Easygoing ?Drug-dealers ?Like to party ?Coffee 4. Explain briefly whether you think there is some truth in them. Easygoing I think that Colombian people are very easygoing we can adapt to different cultures. Drug-dealers There is a belief that a huge of percent of the population work with cocaine, but actually there is small organization who deals with it and the vast majority of the population are normal people who work, study as the other population of the earth. Like to party In spite of the problems that the county has, we enjoy the life and seize any occasion for celebrate with passion and happiness. Coffee The best coffee in the world is produced in the Colombian’s mountains of a traditional and craft way.

Essay --

The Clash of Races Africa has always been the centre of colonization for many European countries. With its colonization came stereotypes of African’s being inhumane, primitive and savage in comparison to the humanity of the civilized Europeans. The tradition model simplifies the stereotypes into Africans are bad and Europeans are good. Fortunately, it is not as clear cut as this. In Things Fall Apart, by Chinua Achebe, both the Igbo of the Umuofia and the British of Europe have good sides and dark sides of their respective races revealing that traditional perceptions of these races are not entirely accurate. Through their systems of government, court systems and religion both parties have the positive and negative effects on each other. As the traditional model states, the Europeans did have a positive effect on the Africans of Umuofia. Firstly, the British missionaries built a hospital for the people of the village. The villagers state that the â€Å"White man’s medicine was quick and worked well† (181). They shared the European knowledge of medicine with the villagers and this vastly improved their health and overall well-being. In addition, the Europeans built a school for the people of the Umuofia leading to them acquiring jobs. In particular, â€Å"A few months in were enough to make one a court messenger or even a court clerk (181).† The schools also taught advanced and knowledge based positions to the villagers too. For example, â€Å"[T]hose who stayed longer became teachers† (181-182). This passing of knowledge assisted the African society to become more educated and helped them get an occupation in the future. Contrary to the traditional model, the Africans of the Umuofia village are civil and humane. The Umofia village has communa... ...e way it was forced on them was inhumane Therefore, it is definite that the Europeans had a dark side too. In summary, if there is one obvious fact, it is that the issue is not as clear cut as the traditional model makes it seem. The inhabitants of Umuofia do have a dark side however, it is also evident that they have a civilized and humane side too. Similarly, the Europeans in general also demonstrate both humanity and inhumanity through the massacring of an entire tribe and in imprisoning many Africans who do not conform. They also attempt to enlighten the Africans by providing jobs and medicine. To conclude, one cannot simply say the Europeans are superior and Africans are inferior. In today’s society, many stereotypical people are in existence and will forever exist but are those people not supposed to be progressing forward not reverting back to segregation?

Regional Airlines Case Study

Case 2: Regional Airlines Case 2: Regional Airlines Case Introduction A+ for effort, Customer Service Pays for Itself In an extremely regulated and thus relatively uniform industry such as the commercial airline industry, the successful airline is the organization which sets itself apart from the competition. Within an industry that requires customer planning to interface with flight schedules and security measures, a major operational aspect which can aid an airline in gaining an edge on the competition is customer service.The effective consumption of air travel (finding flights, buying tickets, getting through the airport, boarding a plane, and finally reaching the final destination) is not the same simple consumer –supplier relationship that the consumer experiences in a trip through the Wal-Mart checkout counter; the nature of air travel makes the interaction between the airline and the customer very complex.Almost every facet of the complex relationship between the airlin e and customer can generate a large amount of stress for the consumer; consumers find poor customer service in the face of tight travel deadlines and paid for travel plans that did not necessarily go as intended extremely frustrating. Analysis Investigating Salient Case Issues To capitalize on offering a high level of effective customer service, an investment must be made.The airline must ensure their customer service department not only understands that customer service is highly valued in the organizational environment but also must ensure that the customer service department has the tools and resources to offer effective customer service (Graham, 2012). Like any business investment, the organization must make smart decisions when providing customer service resources; for instance a call center of fifty employees which only answers two calls an hour is a humongous waste of resources that would be better allocated towards another goal.The problem of understand that an investment to wards more effective customer service is needed, but at what cost to make that investment, is the problem which faces Regional Airlines in the case study on page 539 of the 2012 Anderson, et al, text: An Introduction to Management Science Regional Airlines is expanding its customer service operation by setting up a new phone system for the purpose of providing ticketing services and customer assistance over the phone.The airline is going ahead with the new phone system; however, two major decision points exist, how many agents to allocate to the line (one or two) and what complexity of system in which to invest (a system that provides a holding function versus one that does not). The expected call load for the new operation is one call every 3. 75 minutes, available metrics indicate that on each call a ticket agent spends 3 minutes with a customer; effectively this results that for every customer attended to, there will be 45 seconds of downtime (Anderson, et al, 2012).Unfortunately for Regional Air, those figures are only averages, there will be an indeterminate amount of calls which meet or exceed the 3. 75 minute span in between calls. The decision between systems which provides a hold function versus the one that does not will determine will determine if that customer is placed on hold or if the call is just dropped. Placing an unanswered call on hold provides a buffer for the agent to end the call and then service the holding customer; however, for a customer that stays on hold for an inordinate amount of time will begin to feel less and less like a well-served customer.The expected call load versus the time it takes for an agent to deal with each call is the basis of allocating only one agent to man the call system. The second option of allocating two or more agents is in effect, insurance that each call will be answered in a timely fashion and callers will not have to wait for extended periods of time. The decision of how many agents to allocate to the phone system is based upon the apparent cost for an extra agent sitting around not actively engaged in a call; however this view is relatively short sighted because it does not take into account the revenue lost from dropped calls and dissatisfied customers.The salient issue of the case is determining what the appropriate level of investiture to make for the phone system to provide an expected (and beneficial) level of customer service Group Discussion Exploring Simulations Simulation is a quantitative technique developed for studying alternative courses of action by building a model of that system and then conducting a series of repeated trial and error experiments to predict the behavior of the system over a period of time (Srivastava, Shenoy, & Sharma, 1989, p. 753). Of all the simulations waiting line simulations are of the most important to the customer service industry.In the airline industry long waiting times can lead to poor customer service scores and diminished sales. Reg ional Airlines is establishing a new telephone system for handling flight reservations (Anderson, Sweeney, Williams, Camm, & Martin, 2012). The airlines main goal is to decrease the wait time at its call centers and increase sales. Regional’s management team agrees that its goal should be to answer 85% of its incoming calls immediately. The following analyzes Regional Airline’s (RA) current reservation system and ways to improve it. Analysis of Current SystemCurrently RA is answering one call every 3. 75 minutes during 10:00 a. m. to 11:00 a. m. time period (? (average arrival time) = 60 minutes / 3. 75 minutes = 16 calls per hour). The average service time is 3 minutes per customer ( µ (service rate) = 60 minutes / 3 minutes = 20 calls per hour). With only one reservation agent, the probability that a caller will be blocked because of a busy signal is P1 = . 4444 ? o = ( ? / ? ) ? /0! i=0k ? /? i /i! = ( 16 / 20 ) ? /0! (16/20)o / 0! + (16/20)1 /1! = . 5556 ?1 = ( ? / ? ) 1/0! i=1k ? /? 1 /i! = ( 16 / 20 ) 1/0! (16/20)o / 0! + (16/20)1 /1! = . 444 With two reservation agents, the probability that a caller will be blocked because of a busy signal is P2 = . 1509. ?o = ( ? / ? ) ? /0! i=0k ? /? i /i! = ( 16 / 20 ) ? /0! (16/20)o / 0! + (16/20)1 /1! + (16/20) 2 /2! = . 4717 ? 1 = ( ? / ? ) ? /0! i=0k ? /? i /i! = ( 16 / 20 ) ? /1! (16/20)o / 0! + (16/20)1 /1! + (16/20) 2 /2! = . 3774 ? 2 = ( ? / ? ) ? /0! i=0k ? /? i /i! = ( 16 / 20 ) ? /2! (16/20)o / 0! + (16/20)1 /1! + (16/20) 2 /2! = . 1509 Regional Airlines’ current phone reservation system will answer an approximate of 85% of phone calls with two employed reservation agents.However, the other 15% will be blocked because of a busy signal. Customers who do not get a hold of an agent may not call back and contribute to negative customer service reaction and adversely affect the business. Analysis of Agents Needed Proposed expanded system will allow callers to wait. Instead of being blocke d when all lines are busy, customers can choose to stay on the line and calls will be answered in the order received. With only one reservation agent for Regional Airlines in the expanded system, 80% (Pw) of incoming calls will end up waiting. The average waiting time is also at 12 minutes (Wq).Cited numbers above show a horrendous system that is both undesirable and a business model doomed for failure. So in order for RA to realize the benefits of the expanded system, it needs to employ two or more reservation agents. Po=1- ? /? = 1-1620=0. 20 Lq = ? 2 ? (? – ? ) = 16 2 20 (20 – 16) = 3. 2 L =Lq + ? /  µ= 3. +1620=4 wq+Lq / ? =3. 216=0. 20 hours=12 minutes W = wq + 1/ µ = 0. 20 + 1/20 = 0. 25 hours = 15 minutes Pw= =1620=0. 80=80% At the planning meeting, Regional Airlines’ management team agreed that answering at least 85% of the calls is an acceptable customer service goal.This means that the probability of waiting will have to be 15% or less. Pw= 1k! k k? k? – ? Po k = 2 agents Pw= 12! 16202 2 202 20- 16 0. 4286= 0. 2286 k = 3 agents Pw= 13! 16203 3 203 20- 16 0. 4472= 0. 0520 Po=0. 4472 Lq=0. 0189 L=0. 8189 Wq=0. 0012 hours=0. 07 minutes W=0. 0512 hours=3. 97 minutes Using three agents clearly meets the company’s goal. With three reservation agents, only 5% of the calls will be waiting, which is way below the 15% targeted cap in order to meet the goal of 85% answered calls. Average waiting time is also at a minimum, calculated at 0. 012 hours or 0. 07 minutes. System Recommendation The current telephone reservation system design does not allow callers to wait; callers instead must attempt to reach a reservation agent when all agents are not occupied. Should callers reach the service line when all agents are busy they will be met with a busy signal. The management at RA is seeking to switch to an expanded telephone system to combat this problem. Based on the calculations in the previous paragraphs, RA will need appro ximately 3 reservations agents to run an expanded phone system.Group 3 recommends that the company employ the multiple channels waiting line which consists of two or more service channels that are assumed to be identical in terms of service capability (Anderson, et. al. , 2012). Regional airlines could support at least a two-channel operation to service the needs of its customers. MANAGERIAL REPORT ASSUMPTIONS: a. One call every 3. 75 minutes during 10:00 a. m. to 11:00 a. m. time period ? (average arrival time) = 60 minutes / 3. 75 minutes = 16 calls per hour b. Average service time of 3 minutes with each customer  µ (service rate) = 60 minutes / 3 minutes = 20 calls per hour 1.An analysis of the current reservation system that does not allow callers to wait. How many reservation agents are needed to meet the service goal? With only one reservation agent, the probability that a caller will be blocked because of a busy signal is P1 = . 4444 ? o = ( ? / ? ) ? /0! i=0k ? /? i /i! = ( 16 / 20 ) ? /0! (16/20)o / 0! + (16/20)1 /1! = . 5556 ?1 = ( ? / ? ) 1/0! i=1k ? /? 1 /i! = ( 16 / 20 ) 1/0! (16/20)o / 0! + (16/20)1 /1! = . 4444 With two reservation agents, the probability that a caller will be blocked because of a busy signal is P2 = . 509. ?o = ( ? / ? ) ? /0! i=0k ? /? i /i! = ( 16 / 20 ) ? /0! (16/20)o / 0! + (16/20)1 /1! + (16/20) 2 /2! = . 4717 ? 1 = ( ? / ? ) ? /0! i=0k ? /? i /i! = ( 16 / 20 ) ? /1! (16/20)o / 0! + (16/20)1 /1! + (16/20) 2 /2! = . 3774 ? 2 = ( ? / ? ) ? /0! i=0k ? /? i /i! = ( 16 / 20 ) ? /2! (16/20)o / 0! + (16/20)1 /1! + (16/20) 2 /2! = . 1509 Conclusion: Regional Airlines’ current phone reservation system will answer an approximate of 85% of phone calls with two employed reservation agents. However, the other 15% will be blocked because of a busy signal.Customers who do not get a hold of an agent may not call back and contribute to negative customer service reaction and adversely affect the business. 2. An analysis of the expa nded system proposed by the telephone company. How many agents are needed to meet the service goal? Proposed expanded system will allow callers to wait. Instead of being blocked when all lines are busy, customers can choose to stay on the line and calls will be answered in the order received. With only one reservation agent for Regional Airlines in the expanded system, 80% (Pw) of incoming calls will end up waiting. The average waiting time is also at 12 minutes (Wq).Cited numbers above show a horrendous system that is both undesirable and a business model doomed for failure. So in order for Regional Airlines to realize the benefits of the expanded system, it needs to employ two or more reservation agents. Po=1- ? /? = 1-1620=0. 20 Lq = ? 2 ? (? – ? ) = 16 2 20 (20 – 16) = 3. 2 L =Lq + ? /  µ= 3. +1620=4 wq+Lq / ? =3. 216=0. 20 hours=12 minutes W = wq + 1/ µ = 0. 20 + 1/20 = 0. 25 hours = 15 minutes Pw= =1620=0. 80=80% At the planning meeting, Regional Airlinesâ₠¬â„¢ management team agreed that answering at least 85% of the calls is an acceptable customer service goal.This means that the probability of waiting will have to be 15% or less. Pw= 1k! k k? k? – ? Po k = 2 agents Pw= 12! 16202 2 202 20- 16 0. 4286= 0. 2286 k = 3 agents Pw= 13! 16203 3 203 20- 16 0. 4472= 0. 0520 Po=0. 4472 Lq=0. 0189 L=0. 8189 Wq=0. 0012 hours=0. 07 minutes W=0. 0512 hours=3. 97 minutes Using three agents clearly meets the company’s goal. With three reservation agents, only 5% of the calls will be waiting, which is way below the 15% targeted cap in order to meet the goal of 85% answered calls. Average waiting time is also at a minimum, calculated at 0. 012 hours or 0. 07 minutes. 3. An analysis of the expanded system proposal by the telephone company. A representative from the telephone company suggested that Regional Airlines consider an expanded system that accommodates waiting. In the expanded system, when a customer calls and all agents are bus y, a recorded message tells the customer that the call is being held in the order received and that an agent will be available shortly. The customer can stay on the line and listen to background music while waiting for an agent.Expanded System with waiting allowed Pw for 1 agent P0= (1-? /? ) 1-16/20=. 20 Lq= ? 2 =16(2)= 3. 2 ?(? – ? ) =20(20-16) L= Lq+( ? /? )=3. 2 +(16/20)=4 Wq =(Lq/ ? )=3. 2/16=. 20 (12 minutes) W=Wq+(1/ ? )=. 20+ (1/20)= . 25 (15 minutes) Pw= ? /? = 16/20=. 80 Expanded System with waiting allowed Pw for 2 agents Pw=1/k! ( ? /? )k k? / k? – ? P0 1/2! (16/20)2 2(20)/2(20)-16 . 4286= . 2286 Expanded System with waiting allowed Pw for 3 agents 1/3! (16/20)3 3(20)/3(20)-16 . 4472= . 520 In order to use this system, Regional Airlines would have to use three agents to keep the customer service of 85% of the calls being answered immediately. The telephone arrival rate of incoming calls is expected to change from hour to hour. Describe how your waiting line analysis could be used to develop a ticket staffing plan that would enable the company to provide different levels of staffing for the ticket reservation system at different times during the day. Indicate the information you would need to develop this staffing plan.This analysis only covers the 10:00 AM – 11:00 AM time frame. As we have seen with the equations used, we have to have historical data for the other time frames. If the phone lines are open from 08:00AM – 08:00 PM, we could use the data from each hour. Keeping with the 85% rate of phone calls being answered immediately for good customer service and the use of the limited amount of call agents required to save Regional Airlines money, after further analysis, Regional Airlines will have the data need to make the best decisions for their company. 4. Staffing PlanIn order to develop a ticket agent staffing plan that would enable the company to provide different levels of staffing for the ticket reservation syst em at different times during the day, a similar simulation method and analysis used above are needed. By implementing the same application, the right number of reservation agents each hour can be determined. In addition to the number of agents used, it is also possible to use the same information to determine the full-time and part-time shift schedules that meet the company’s customer service goals.But in order for RA to do this, it needs the hourly average arrival rate for the whole day. 5. References Anderson, D. , Sweeney, D. , Williams, T. , Camm, J. , & Martin, K. (2012). An Introduction to Management Science Quantitative Approaches to Decision Making. Mason, OH. South-Western Cengage Learning Graham, J. (2012). Think Like the Customer – Or Lose the Sale. American Salesman, 57(4), 18-23. Srivastava, U. K. , Shenoy, G. V. & Sharma, S. C. (2005). Quantitative techniques for managerial decisions (2nd Edition). New Age International Publishers: New Delhi.

Paine s The Age Of Reason - 1192 Words

Paine s American Pamphlet (to be independent from England - 1776) 48 pages in duration Thomas Paine (1737 - 1809) Anglo-American political activist / philosopher. Author of The Age of Reason. - - - Common Sense was an addressing for the America people, I doubt Thomas Paine intended the book to go beyond print and into the realm of digital media eight years ago. Now America again is about to elect another commander and chief on November 8th, I felt it was time to reinstate the words of Thomas Paine s Common Sense; it s avidly a man s sentiment for a nation; whereby comprehending the nation s origin and do so with a honour and duty is vital to the role of a President. Whatever the 2016, Race to The White House result, I†¦show more content†¦Deep respect resides for centuries and in our weak hours during the Battle for Britain, the Americans came to our aid. Not much has changed during the seventy years, the special relationship remains; common sense prevailed and we continued to co-exist in our unbreakable ideology, in the free world - Civilised nations idolized the Western ideology and replicate it as a vigorous form of idealism. Pre- 1776, America may have chosen Empire rather than Republic, alas the strong British connection albeit, the caste system i.e. slavery had annexed off into undisclosed societal divisions, Thomas Paine of Thetford didn t adhere to the in-justness of servitude. In fact Britain republican virtues were non-existent, the values were notably borne to America not transmitted / inherited. What is exposed is the germinal moral energy of Paine, for he who knew of the Welsh coal miners who fled their grim valleys and whose sorrowful place names still dot the map of Pennsylvania, to which the Americans bought a piece of tradition and organization; see the Appalachian Mountains, renown for anthracite mining. Under the chapter: of the origins and design of governments in general, remarks on English Constitution; Paine delivers on Absolute governments are necessary because of the disgrace of human nature; if the people suffer then they know where their sufferings springs from, andShow MoreRel atedThomas Paine s The Age Of Reason1666 Words   |  7 PagesIn this contemporary era more people do not identify with God and in turn have become more skeptical of God. This shift can be seen in Thomas Paine’s The Age of Reason; which is an excellent example of deism. Paine spares no detail on why he does not believe in the Bible and why he does not believe God is continually working in the world. Jonathan Edwards’ sermon, A Divine and Supernatural Light, on the other hand, adamantly believes in the Bible and that God is actively present in the world. Edwards’sRead MoreThomas Paine : Towards An Independent Nation1718 Words   |  7 PagesThomas Paine: Towards an Independent Nation Thomas Paine is most known for his influence in the freedom loving American colonies. With his excellent use of rhetoric and his charisma, he quickly began to gain followers. In his writings, such as Common Sense, The Rights of Man, and The Age of Reason, he used these skills to call the Americans to action. Thomas Paine influenced American society and literature with his argumentative pamphlets and influential writings which inspired AmericansRead MoreThe Age Of Reason By Thomas Paine1089 Words   |  5 PagesThomas Paine was an influential 18th-century writer of essays and pamphlets. Among them were The Age of Reason, regarding the place of religion in society; Rights of Man, a piece defending the French Revolution; and Common Sense, which was published during the American Revolution. Common Sense, Paine s most influential piece, brought his ideas to a vast audience, swaying (the otherwise undecided) public opinion to the view that independence from the British was a necessity. Thomas Paine wasRead MoreThe Age of Reason and Revolution Essay810 Words   |  4 PagesThe Age of Reason and Revolution Many individuals that lived in the period of time known as the Age of Reason, discovered many new inventions and advancements to improve the quality of life. Some of these advantages brought fourth new ideas to extraordinary people who forever changed the way we look at life. Although many people found these discoveries to bring great revival to mankind, others rejected these new improvements and felt as if they were defying god. TheseRead MoreThe Was A Man With His Own Ideas1348 Words   |  6 PagesThomas Paine was a man with his own ideas. He was a strong supporter of the French Revolution. Paine Believes human rights are given by nature. Rights cannot be given by a government because that implies that human rights are legally allowed to be taken away from someone, thus making rights a privilege. He believes that the purpose of a government is to protect the individual and his/her inalienable rights that they carry. He claims that an illegitimate way of government is a monarchy and an aristocracyRead MoreThe Enlightenment By Thomas Paine And John Locke1709 Words   |  7 Pagesand science. Enlightenment thinkers who emulate these spreading of ideas include Thomas Paine and John Locke. Thomas Paine constructed The Age of Reason challenging traditional religion and validity of the Bible, while John Locke established The Second Treatises of Government which explained the need for a more civilized society with natural rights. Influences from enlightenment thinkers like Locke and Paine, are what shaped individuals attitudes about politics and religion within their societyRead MoreCommon Sense1686 Words   |  7 Pagesof Thetford, County Norfolk. Joseph Paine and Frances Cocke were the parents of Thomas Paine and they both wanted him to become something in a higher profession other than to follow his father’s trade. With this intention, his parents made a sacrifice to enrolled Paine into the local grammar school at the age of six in hopes of him becoming a lawyer or a doctor but unfortunately, Paine dropped out of school later on in the years to follow his father’s trade. Paine didn’t do so well at that either andRead MoreHow Did Thomas Paine Influence The American Revolution795 Words   |  4 PagesThomas Paine was an England born political activist, theorist, philosopher and revolutionary. He was an influential writer of essays and pamphlets. His works included â€Å"The Age of Rea son, â€Å"Rights of Man† and the widely known and well accepted â€Å"Common Sense†. He is one of the Founding Fathers of the United States and had a major influence on the American Revolution by helping shape many of the ideas that marked the Age of Revolution. His extremely popular Common Sense pamphlet (which I will be discussingRead MoreThe Document Common Sense By Thomas Paine1714 Words   |  7 Pages The document Common Sense by Thomas Paine was written in 1775, and published in 1776. Though, in order to be shared with the public, Thomas Paine had to be inspired first. Some of the more common inspirations were derived from the ideas of John Locke and Thomas Hobbes. The main points of Thomas Paine’s document were to separate from English rule and to form a democratic nation. Some of John Locke’s most common ideas of the human nature were that humans needed independence to thrive, a statementRead More Thomas Paine Essay1437 Words   |  6 PagesThomas Paine For many years Thomas Paine was the epitome of American histories greatest drawback. In American history there is always that one detail that doesn’t make it into popular curriculum. Whether it be the point of view from the loosing side of a war, to the secret dalliances of a popular politician, to the truth of a times social opinion- the American student is taught only so much. The most proper, popular material makes it in; along with any major facts too commonly known to ignore